Return

Returns & Exchanges

We put great care into presenting our items as true to nature as possible and describing sizes in the most detailed way. Under each product, you will find information about suitable clothing sizes and exact measurements.

If you are unsure about our one-size items, feel free to reach out to us.

If something doesn’t fit or isn’t as expected, you can register a return here:

To the Returns Portal

1. Register a Return

Please register your return in our returns portal using the link below and enter your order number and email address:

Go to Portal

2. Return Shipping

Your return must be shipped within 3 days after registering it in the portal.
The return shipping costs must be covered by you.

For €5, we offer a return label within Germany.

3. Include a Note

Please make sure to include a note with your order number inside the package.

You may combine items from multiple orders in one return shipment.

We can only accept returns if the clothing is unworn, unwashed, undamaged, and returned with the original tag (if included upon delivery). As soon as your return arrives, we will inspect it and issue your refund within 7 days of receiving the parcel.

If your refund takes unusually long, please reach out to us.

If you received incorrect or defective items, we will provide a free return label for the exchange. Simply contact us via email: support@atyra.de

Return Address:

ATYRA
Schivelbeiner Str. 10
10439 Berlin
Germany

For Outlet items, please use the following address:

ATYRA Outlet
Haldenstr. 10/3
70771 Leinfelden-Echterdingen
Germany

We recommend shipping your return via Hermes (automatically insured) or DHL with a tracking number.

If you ship without tracking and the parcel gets lost, you are responsible for the loss.

We can only issue a refund once the returned parcel arrives with us.

If you choose insured shipping, the shipping provider will cover the loss in case of a missing package, and you will receive your money back.